We recently switched our dog to raw food, and Mark (the owner) was a great help in navigating all the various options. He helped us find the right food when I was struggling to figure it out on my own. Check out the nutrition planning option on their website if you need help. They have all kinds of high quality food options, toys, etc. Everyone at the store is friendly and helpful!
We love The Urban Dog! 🐶 Our Goldendoodle started seeing Shannon when she was 3 months old and we’ve been happy with every visit. She really created a positive grooming experience for our young dog. The staff in the store are always eager to help and friendly 😊
I have no words to express how wonderful this store is. I went in looking for soft treats for our chihuahua, Ollie for his last day on earth with us. I thought I was doing ok but as soon as I got in the store and explained what I was looking for I broke down in tears. The clerk not only helped me pick out the correct treats for our Ollie but then paid for it when I wasn’t looking! I have no words for the compassion and kindness he showed me that day. I will forever be a customer to The Urban Dog. They care about people and our fur families.
Ollie loved the treats too. It was a perfect send off and The Urban Dog helped make an awful experience a little less awful. Thank you so incredibly much. I still have to tell the manager how amazing the staff is.
My doodles have been going to Ashley for 2 years now and we will follow her anywhere! She’s amazing with them! They’re so cute when i pick them up and my boys love her!!
I cannot recommend this place enough! They are a small business that treats you like family while still having extensive resources to help with anything your dog needs. They were even special ordering our cat food for a while! I would still be a regular customer to this day if we hadn't moved so far away... It's one of the things we miss most about the Rochester area!